How It Works

At Season Healthcare Living, we operate a 24-hour, 7-day-a-week on-call service to ensure that a senior member
of the team is always available to assist both service users and team members caring for clients.

So how does it work? It all starts with getting in touch.

Our Commitment

We continually ensure we are providing the best service by regularly seeking feedback about our performance from service users, team members and other related parties.

As a minimum, each service user will receive an annual comprehensive service review and reassessment of their needs carried out by their appointed care manager. More frequent reassessments will gladly be undertaken if needs change.

Six monthly quality assurance surveys are sent to all service users, or when appropriate, to their representatives to obtain feedback on our service performance.

Annual surveys are undertaken with team members to understand how we are doing and what can be done to improve the lives of our service users.

We provide a comprehensive induction programme as well as ongoing training for all Season Healthcare Living team members.

We participate fully in all inspections carried out by the Care Quality Commission (CQC), as required under our registration as a registered care provider.

Season Healthcare Living FAQ

At Season Healthcare Living, we have been actively supporting service users since 2022. While the organisation itself is newly established, our leadership team brings decades of experience in health and social care—including strategic planning, business management, governance, and frontline service delivery.

We use this wealth of knowledge to tailor our support to meet your specific needs. Our team remains in regular contact with you, your loved ones, and our carers to ensure that the support we deliver is consistent, compassionate, and of the highest quality.

All of our carers are professional, discreet, warm, and compassionate. Each carer is fully DBS (criminal record) checked and must complete comprehensive in-house and external training before receiving accreditation. We also consistently monitor their performance.

We build (and train if needed) a small, dedicated care team around you comprising an assigned senior carer and carefully selected care workers to ensure continuity of care and to suit your bespoke requirements.

We want all of our staff to feel valued and confident, and to feel like they can build a career with Season Healthcare Living so we look after them, always pay fairly and offer training opportunities. We want to have long-term relationships with our carers and staff.

Rotas are planned in advance so when a carer wants to take their annual leave, the rest of the team will step up to ensure consistency. We are also always transparent with the individuals and families that we support.

We know it is of the utmost importance that you feel you can trust anyone visiting your home, this is why we only employ people whom we would feel comfortable looking after our own loved ones – that’s a promise. In addition, each carer is fully vetted and DBS (criminal record) checked.

We can support you to live your life how you want to, to make choices about what's important to you, and to prioritise your time, energy and skills. We will empower you to be as independent as possible, help ensure you have the appropriate equipment, environment and level of care, and support you to be part of your community.

We provide high-quality care and strive for continuous improvement by seeking feedback from our service users, team members, and their families. Feedback is always welcome via our 24/7 on-call service which has senior team members available to assist you and our team. We also carry out an annual comprehensive service review and reassessment of your needs and we ask that you or your representative fill in a quality assurance survey twice a year to ensure you are still receiving the very best in care. We provide our team members with a comprehensive induction programme and ongoing training. We also, of course, fully cooperate in all inspections carried out by the Care Quality Commission (CQC), as required under our registration as a registered care provider.

If you need to talk to us, we are available. Firstly, talking to your carers is a great place to start as they will value your feedback and act on it where possible. If you would rather talk to someone from the senior team, please don’t hesitate to give us a call on our 24-hour emergency on-call service number, which will be provided when you register with us so we can assist you with any concerns you may have.

• Enabling successful living at home independently
• Skill building to manage money
• Travel training to gain confidence and independence
• CV preparation, job searches and role play for interviews
• Learning to stay healthy and exercising
• Support with medication and health appointments
• Discovering new hobbies, getting out and having fun! Accessing vocational training and work experience
• Managing correspondence and bills
• Working towards independence with personal care tasks Building social skills used to develop friendships
• Building social skills used to develop friendships